Privacy Policy

Last updated: 12/09/2025

We (Mocha Media Limited, trading as FlightComp) are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and disclose your personal information, the choices you have, and how you can contact us.

Who we are

Controller: Mocha Media Limited (FlightComp)
Address: 63/66 Hatton Garden, Fifth Floor, Suite 23, London, EC1N 8LE

1. Information we collect

We collect information you provide directly to us, information collected automatically when you use our Site, and information from third parties where relevant to your claim or our services.

Contact information: name, email address, telephone number, postal address.
Travel & claim information: airline, flight number, travel dates, booking reference, claim history, passenger details and supporting documents you upload.
Device & online information: IP address, device type, browser, operating system, and language preferences.
Usage & analytics: pages visited, referral source, session duration, click data to help us improve the Site.
Cookies & tracking technologies: cookies, pixels and similar technologies to remember preferences, enable essential site functions, provide analytics and — with your consent — for marketing.

You do not have to provide all of the personal data we request, but if you do not provide certain information we may be unable to process your claim or provide the services you request.

2. How we use your information

We process your personal data for the following purposes:

To assess, initiate and manage your flight compensation claim, including sharing necessary information with approved legal representatives or claim handlers.
To connect you with Service Providers who can handle or advise on your claim.
To respond to enquiries and provide customer support.
To operate, maintain and improve our Site and services, including analytics and performance monitoring.
To send marketing communications where you have given consent or we otherwise have lawful grounds to do so.
To comply with legal and regulatory obligations.

3. Legal bases for processing

Under UK data protection law, we rely on one or more of the following legal bases depending on the processing activity:

Consent: where you have given explicit permission (for example, marketing emails or non-essential cookies).
Contract: where processing is necessary to enter into or perform a contract with you (for example, to handle your claim).
Legal obligation: where we must process data to comply with the law.
Legitimate interests: for our business purposes such as improving services, fraud prevention, and security, provided these do not override your rights and freedoms.

4. Data sharing and transfers

We may share your personal information with:

Approved service providers and partners who assist with claims handling and legal representation (for example, Skycop and other claim-handling partners).
Third parties required to process payments or provide technical hosting and IT support.
Relevant public authorities where required by law (e.g. for fraud prevention or legal process).

We do not sell your personal information to third parties for commercial profit.

If we transfer personal data outside the EEA, we will ensure appropriate safeguards are in place (for example, Standard Contractual Clauses or other lawful transfer mechanisms) to protect your information.

5. Cookies & tracking

We use cookies and similar technologies to provide essential site functionality, to remember your preferences, to measure and analyse Site performance, and — where you consent — to personalise marketing.

Manage cookies: You can manage your cookie preferences via the cookie preference control on the Site or by changing your browser settings to block or delete cookies. Please be aware that blocking certain cookies may affect Site functionality.

6. Opt-out & your choices

We provide clear ways to opt out of marketing and certain other processing:

Marketing emails: Every marketing email we send contains an unsubscribe link. You can also opt out by emailing us at info@flightcomp.co.uk with “Unsubscribe” in the subject line.
Cookies & tracking: Manage cookies via the Site cookie control or your browser settings.
Object to processing: Where processing is based on legitimate interests (not consent), you may object to that processing by contacting us — see Contact Us below.

After you opt out of marketing, we may still send you non-marketing transactional messages relating to your claim or our contractual relationship.

7. Storage & retention

We retain personal data only for as long as necessary to fulfil the purposes set out in this policy, to comply with legal obligations, or to resolve disputes. Typical retention examples (subject to change based on legal/regulatory requirements):

Claim documents and case records: kept for the duration of the claim and for a reasonable period after closure (commonly up to 6–7 years where necessary for legal/compliance reasons).
Marketing preferences: retained until you withdraw consent or opt out.
Transactional and account records: retained as required by statute or to support disputes (periods vary by jurisdiction).

If you request erasure and we are not legally or contractually required to retain your data, we will delete or anonymise it in a secure manner.

8. Your rights

Under UK data protection law you have the right to:

Request access to the personal data we hold about you (Subject Access Request).
Request correction of inaccurate or incomplete personal data.
Request erasure of your personal data (in certain circumstances).
Request restriction of processing in certain circumstances.
Object to processing where we rely on legitimate interests or for direct marketing.
Receive a copy of your personal data in a structured, commonly used, machine-readable format and to request transfer to another controller where technically feasible (data portability).

To exercise any of these rights, contact us using the details in the Contact Us section below. If you are unhappy with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk/.

9. Data security

We implement appropriate technical and organisational measures to protect personal data from unauthorised access, loss, alteration or disclosure. These measures include use of HTTPS, secure hosting environments, access controls to restrict who can view personal data and regular security reviews.

10. Contact us

If you have questions, or wish to exercise any of the rights described above, please contact our Data Protection / Privacy team:

Mocha Media Limited (FlightComp)
63/66 Hatton Garden, Fifth Floor, Suite 23,
London, EC1N 8LE
Email: info@flightcomp.co.uk

Please include your full name, contact details and a clear description of your request. We may need to verify your identity before fulfilling requests.

11. Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes that affect your rights or the way we process personal data, we will notify you by email (if you have provided one) or by posting a prominent notice on the Site. The “Last updated” date at the top of this page will reflect the most recent revision.

Contact | Privacy | Terms & Conditions | Cookie Policy

Disclaimer: Flight Comp is an independent website created to help users to receive Flight Compensation.
Our service is 100% free to use.

Mocha Media T/A Flight Comp, 63/66 Hatton Garden, Fifth Floor, Suite 23, London, EC1N 8LE